FAQs

How can I buy the ticket?

Through our website. Here we leave the link: https://tourticket.club

How can I pay for the ticket?

You can make the purchase at the time of booking. The payment can be made by Visa, Mastercard and American Express, you can also pay with Paypal if you wish. The virutal visa is not accepted.

I need an invoice for my order. How can I get it?

To receive the invoice for the purchase of the tickets, please contact us through this email: tickets@tourticket.club.

Is it possible to make the reservation and pay everything at destination?

At present it is necessary to pay the total amount at the time of booking.

I have placed an order, but I have not received my tickets. What I can do?

Most of our tickets are confirmed instantly after purchase. To confirm your order we send you a confirmation email to the indicated email.

If you do not receive it, you should contact us through our chat or you can also send us a message to our contact email: tickets@tourticket.club.

In it we will ask you for the name and the mail with which you made the purchase. If everything is correct, we will send you the confirmation of the purchase.

Still, we remind you to look at the spam folder of the email with which the purchase was made.

Can I cancel the order and request a refund?

We regret this confusion, but the tickets once purchased can not be canceled or reimbursed, since in our legal terms we have contemplated it.

Do you make discounts for retirees, children, handicapped or others?

Only these discounts are made if they are indicated in the activity file, it is something that depends on our local partners.

Is there any discount for this ticket?

No, the ticket price is the best we can offer. Discounted tickets are only purchased at the box office.

I work for a travel agency. Can I request a discount?

We do not offer discounts for professionals in the tourism sector.

Our business activity lies in the sale of tickets to individuals, so we always offer the best prices.

How can I see the availability of an activity?

You just have to check that the day you want to book is active in the calendar that you will find inside the activity.

Is it done at Christmas or on holidays?

Most yes but each activity has its own calendar. Check availability and book as soon as possible. In high season, spaces are often filled in well in advance.

Can I reserve a product and leave the date open?

Do not; Most of our products require a specific date. Check the date that interests you in the calendar of the activity.

The establishment will not let me in and says that my tickets are not valid. What I can do?

We only sell official tickets, so you can be sure that your tickets are valid.

If you are denied entry, read the confirmation email again, a small number of clients reserve a wrong date or time by mistake, which causes them to be denied entry to the establishment. Check that this is not your case.

Excursions and group visits

To organize an excursion or group visit, you should contact the following email: tickets@tourticket.club.

Is it necessary to print the entry?

Visitors to our tours can access the facilities with tickets in digital format on the mobile phone or they can take them printed.

Although it is always recommended to take them printed for what may happen.



Support 24/7

We are here to help you in everything we can. We will be happy to answer your questions and queries about our products. We will try to resolve any problem you may have with the greatest possible professionalism.